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Arts Frequently Asked Questions

Where is the Performing Arts Center?
 
Proceed to Grand Avenue and continue onto the campus of Cal Poly San Luis Obispo. The Performing Arts Center is the first building on the left after entering the campus.
 
Where is the Performing Arts Center ticket office?
 
The ticket office at the Performing Arts Center is part of the Christopher Cohan Center and is located on Grand Avenue, facing the road. If you wish to purchase tickets in person at the Performing Arts Ticket Office, there are three five-minute free parking spaces available directly in front of the ticket windows on Grand Avenue.
 
Which venues are part of the Performing Arts Center?
 
The Performing Arts Center incorporates two main venues: the Alex & Faye Spanos Theatre and the Christopher Cohan Center, which includes Sidney Harman Hall, Philips Hall, and the Pavilion.
 
Are assistive listening devices available at the Performing Arts?
 
Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Neck loops for use with hearing aids and cochlear implants are available at each performance in Harman Hall and Spanos Theatre only; ask an usher to direct you to the house manager’s podium for assistance when you enter the lobby.
 
What is student rush and when is it available?
 
Student rush is a discounted price for all student with a valid student I.D. or other proof of enrollment that occurs for some performances, depending on regular price of admission and show popularity. When student rush seats are determined to be available, usually 48 hours prior to show time, it is recomended that students wait for student rush to occur unless specific seating is desired. If an event does have student rush, it starts one hour before the event start time and can only be purchased in person at the ticket office. The typical student rush price per student with a valid I.D. is $10 cash.
 
Does my child or baby need a ticket?
 
Children are welcome at most family-designated events if publicized by the sponsoring group.  Typically, family-designated events are ages 5 and up.  Even though it may be possible for a small child to sit in the lap of an adult, the child must still have a ticket.
 
Babies and children under 5 are generally not permitted into performance venues at the Performing Arts Center out of respect for audience members and as a courtesy to our visiting artists.  The only exception to this policy is if the sponsoring group has specifically advertised that “babies are welcome” in the venue.  In these special instances, babies two years and under who will sit on a parent’s lap do not need a ticket.
                             
Are service animals allowed into the Performing Arts Center?
 
Disabled patrons who are accompanied by a service animal will be admitted into the PAC provided that the animal is clean and under the owner’s control at all times.
 
Can I use a camera or video recorder at an event?
 
The taking of photographs and the use of an audio or video recorder by patrons during the performance are strictly forbidden at most events.  Patrons must comply or they will be asked to surrender such equipment to the House Manager’s podium for the duration of the performance.  If the client wishes an exception to this policy, please notify the House Manager or Operations Manager prior to the event. 
 
Will food or beverage concessions be available at an event?
 
Event promoters specify Campus Catering has exclusive rights to sell food and beverages at the concession area in the main lobby before, during and sometimes after public events, unless the event does not warrant these sales (no intermission, meetings, conferences, etc.).  Client must notify Operations Manager at least 48 hours prior to event if there is no intermission scheduled as part of the run-of-show
 
Clients are not permitted to sell food and beverage concessions in the PAC lobbies at any time (prior to performance, at intermission, or after performance).  No food or beverage with the exception of water bottles may be brought into the PAC’s performance venues.  
 
Where do I park for events? Is there a cost?
 
The event parking garage is accessible by using the driveway nearest the Performing Arts Center, on the same side of the road.  Parking in the parking structure is complimentary of the Performing Arts Center for ticketed events, meaning there no additional charge for event parking. Just tell the attendant you are here for the event and they will give you a permit to place on your dash. The top level of the structure is available for patrons with disability placards/license plates.
 
If you wish to drop off your guests adjacent to the Performing Arts Center and then park, a drop-off loop is available as you enter the drive to the parking structure. If you choose not to park in the structure, but wish to park on campus, it is best to be familiar with the University’s parking regulations. 
 
What is ADA wheelchair seating and who is eligible to use it?
 
ADA wheelchair seating are areas in both Harman Hall and Spanos Theatre where seats have been removed to make room for a patron who will be sitting in a wheelchair for the entirety of the event.   
 
What if I need sign language interpretation for an event?
 
The Performing Arts Center will make every effort to provide qualified interpreters for an event with 14 days advance notice from the patron. Requests for interpretation made after that time frame will be honored if at all possible. Seating for persons in need of an interpreter is available in the Orchestra left or Dress Circle left areas, depending on event sales, with every attempt made to provide good line-of-sight to the interpreter and the center of the stage.
 
What if I lost an item at the Performing Arts Center?
 
The Performing Arts Center holds all found items for approximately three months. To inquire if an item has been found, please call the Performing Arts Center ticket office during regular hours, Tuesday - Saturday, 12pm - 6pm, at (805) 756-4TIX(4989), option 1. After that time, any remaining found items are transfer to Cal Poly Lost & Found (CPLF), located in building 70. Cal Poly Lost and Found may be contacted by calling (805) 756-2321. Their business hours are 8:00 am to 5:00 pm weekdays, excluding holidays.
 
Why should I create a customer account?
 
Creating a PolyTIX account allows you to have your tickets reprinted if you lose them, access discounted tickets based on your season subscription status, become notified of new, upcoming events that get added throughout the year, and become notified about any major changes in the status of the show.
 
What if I have problems accessing my account online?
 
If you forgot your username, please contact the Arts Ticket Office at (805)756-4849 and they will look-up your account information. The Arts Ticket Office is open Tuesday-Saturday 12pm - 6pm. 
 
 If you need your password reset, you can use the reset your password online by clicking here or by contacting the Arts Ticket Office.
 

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